Using this website

This website is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is

We know some parts of this website aren’t fully accessible:

  • older PDF documents aren’t fully accessible to screen reader software, and may not show true colours

What to do if you can’t access parts of this website

Our agents can help you to use the online calculator. They can also offer a calculation verbally over the phone, or provide you with a paper calculation by post, large print, or braille.

  • Contact form
  • Welsh language: 0800 408 0308
    Monday to Friday, 9am to 5pm
  • Telephone: 0800 083 4375
    Monday to Friday, 8am to 8pm
    Saturdays, 9am to 4pm

Find out about call charges

We’ll consider your request and get back to you in 24 hours.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us:

  • Contact form
  • Webchat
  • Welsh language: 0800 408 0308
    Monday to Friday, 9am to 5pm
  • Telephone: 0800 083 4375
    Monday to Friday, 8am to 8pm
    Saturdays, 9am to 4pm

Find out about call charges

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Visit any Jobcentre Plus or Citizens Advice to receive a leaflet signposting to our services.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you call, our agents can help you to use the online calculator. They can also offer a calculation verbally over the phone, or provide you with a paper calculation by post, large print, or braille.

Technical information about this website’s accessibility

The DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website was last tested on 30/05/2019. The test was carried out by the Child Maintenance Group Quality Assurance Team.

We tested:

This statement was prepared on 23rd September 2019. It was last updated on 1st of September 2020.